Customized Services In Delhi NCR

Customized service refers to any service that is specifically tailored to meet the unique needs of individual customers. The logic is straightforward – if the service aligns more closely with their requirements, it enhances success in service delivery, sales, and customer retention. The term “customized service” is employed in two distinct contexts.

At times, “customized service” is used interchangeably with “personalized service.” In such instances, it involves adapting your service based on the information you have about the customer’s needs.

Here are three examples of this concept in the context of a contact center:

• When a customer calls your contact center, your routing system recognizes their location and sends them to a relevant agent.
• A customer calls, and your IVR system notices they have an outstanding order. The system provides them with order status updates. 
• You notice that customers who buy a particular service often contact you with a specific question. You proactively send this segment of customers a message explaining the issue.